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Designer. Disruptor. Startup Mentor. Digital Innovator.

Leadership Development

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About Course

 

 

What Will You Learn?

  • Have exclusive access to our Chief Mentor, specifically for this e-Learning while you are completing your course.
  • Make better, more well-informed decisions with all of your new knowledge.
  • Learn how to lead a successful business.
  • Create a work environment that fosters innovation and development.
  • Learn how to communicate, even when it's difficult.

About the instructor

J
jeanneleez
1 Students
5 Courses

Course Curriculum

Session I: Overview
Learn more about your natural leadership abilities and take you out of your comfort zone to practice those new abilities. Being able to manage employees, build a business, create a vision people will follow, requires leadership, not management.

  • Why Do Companies Hire Employees?
  • Why Is A Company In Business?
  • The Importance of a Strong Work Culture
  • How Do We Create a Strong Work Culture?
  • How to Create a Strong Work Environment?
  • Stakeholder Groups
    03:06
  • Steps for Accelerating Stakeholder Engagement
    04:16
  • Good Boss/Bad Boss
  • Review

Session II: Being a Great Company
The organizational unique capabilities are mainly personified in the collective knowledge of people as well as the organizational system that influences the way the employees interact. As an organization grows, develops and adjusts to a new environment, so do its core competencies also adjust and change. Thus, core competencies are flexible and develop with time. They do not remain rigid and fixed. The organization can make maximum utilization of the given resources and relate them to new opportunities thrown by the environment.

  • Being a Great Company
  • What is Your Business’ Core Competency?
  • What is Your Company’s Core Competency?
  • What is Your Business’ Area of Expertise?
  • Area of Expertise
  • Creating a Portfolio Strategy
  • Fostering Innovation from Within

Session III: Your Company

  • Why Clients Hire Your Company
  • Why Clients Hire Your Company
  • What Clients Should Expect from Your Company
  • Three Ways to Create Customer Confidence
    03:54
  • Tips for Employees Working with Customers
  • What to Expect from Employees
  • What Employees Should Expect From Your Company
  • Professionals vs. Task-Doers
    02:38
  • Professional vs. Task-Doer Thinking
  • If You Don’t Like Your Job, Don’t Just Blame Your Company
    00:00
  • Turn Every Employee into an Entrepreneur
    17:14

Session IV: Leadership
Definition of Leadership According to the idea of transformational leadership, an effective leader is a person who does the following: -- Creates an inspiring vision of the future. -- Motivates and inspires people to engage with that vision. -- Manages delivery of the vision. -- Coaches and builds a team, so that it is more effective at achieving the vision.

  • Key Points
    03:52
  • Creating an Inspiring Vision of the Future
  • Motivating and Inspiring People
  • Managing Delivery of the Vision
  • Coaching and Building a Team to Achieve the Vision
  • Qualities Found in Great Leaders
  • The Importance of Developing Leaders and Managers
  • Leadership without Ego
    00:00
  • Four Keys to an Employee Culture that Creates Leaders
  • Zen in the Martial Arts

Session V: Leadership Styles

  • Managers vs. Leaders
  • Overview of Leadership Styles
  • Situational Leadership
  • Transformational Leadership
    13:04
  • Tribal Leadership
    16:35
  • Responsibility vs. Accountability
  • Management Triage: Urgent vs. Important
  • Being in the Spotlight
  • Ethics: The Honest Truth About Dishonesty
    01:44

Session VI: Conflict Resolution
While many people avoid dealing with angry individuals due to the unpleasant feelings that arise, leaders should instead see this as an opportunity to seek out resolution, correct the problem and ensure that the employee or client is happy with the outcome. Unhappy employees and customers are vocal and spread their negativity to all who will listen. For every one person who tells you they are unhappy, nine others don’t care enough to call. They’ll just give us their notice. When you exceed a client’s or employee’s expectations, they tend to be vocal too, sharing their delight and recommending you to other potential clients or potential employees.

  • Diffusing Anger or Frustration
  • Creative Problem Solving Techniques
  • Suggesting Process Changes

Summation

  • Parting Words
  • Final Exam