Difficult Conversations Course
$0.00
Many leaders and managers don’t have the communication skills to handle difficult conversations in a way where both parties feel they have been heard, compromises made and a plan to move forward is developed. This course will help you conduct the conversation in a way where the person you are talking with feels smart, valued and important while you focus on the issues at hand.
Description
What Are “Difficult Conversations”?
Many leaders and managers don’t have the communication skills to handle difficult conversations in a way where both parties feel they have been heard, compromises made and a plan to move forward is developed. This course will help you conduct the conversation in a way where the person you are talking with feels smart, valued and important while you focus on solving the issues at hand.
Angela Patel –
“I loved this course. It enabled me to learn new techniques that helped me probe to get to the actual issues and create win-win solutions with employees I cared about and wanted to succeed. These tactics worked very well, especially with difficult people (defensive, aggressive, etc.) to get them to understand what they needed to change and develop as people. It takes practice to get these techniques down, but once you have them, it makes life so much easier in all situations, not just in the workplace. Thank you for the great course and the ability to ask questions to my mentor who was always there to advise and clarify.” — Angela Patel
Bob Sanders –
This course really helped me to learn how to talk to people that I had difficulty managing. Thank you for the great information and advice!